Effective Date: 26 May 2026
Website: https://tingbuilder.com

This Privacy Policy (“Policy”) is issued by TingBuilder (Pvt) Ltd, a company incorporated under the laws of Sri Lanka (“Company”, “we”, “us”, “our”). This Policy governs the collection, use, disclosure, retention, and protection of personal data obtained through the use of our website, applications, software products, digital platforms, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, you must discontinue use of the Services.

1. DEFINITIONS

For the purposes of this Policy:

• “Personal Data” means any information relating to an identified or identifiable natural person.
• “User” means any individual or entity accessing or using the Services.
• “Processing” means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• “Third Party” means any entity other than the Company or the Data Subject.

2. SCOPE OF THIS POLICY

This Policy applies to all Personal Data processed by the Company in connection with:

• Website usage (https://tingbuilder.com)
• Software development services
• Mobile applications and web applications
• ERP systems and AI-powered solutions
• Client communications and support channels

This Policy does not apply to third-party websites, services, or applications that may be linked from our Services.

3. CATEGORIES OF DATA COLLECTED

We may collect and process the following categories of data:

3.1 Data Provided Directly by Users

• Full name, email address, telephone number
• Company or organization details
• Project specifications, requirements, and related documentation
• Any information voluntarily submitted via forms, email, or communication tools

3.2 Automatically Collected Data

• IP address, device identifiers, and browser metadata
• Operating system and device configuration
• Usage logs, access times, and navigation patterns
• Cookies, tracking pixels, and similar technologies

3.3 Technical and Analytical Data

• System performance metrics
• Error logs and diagnostic information
• Interaction analytics and behavioral data

4. PURPOSE OF PROCESSING

The Company processes Personal Data for the following lawful purposes:

• To provide, operate, and maintain the Services
• To facilitate client onboarding and project execution
• To communicate service-related notifications and updates
• To provide customer support and technical assistance
• To monitor, analyze, and improve system performance and user experience
• To ensure security, fraud prevention, and abuse detection
• To comply with applicable legal and regulatory obligations
• To conduct internal business analysis and service development

5. LEGAL BASIS FOR PROCESSING

Where applicable under data protection laws, the Company relies on the following legal bases:

• Performance of a contract
• Legitimate interests of the Company
• Compliance with legal obligations
• Consent of the Data Subject (where required)

6. COOKIES AND TRACKING TECHNOLOGIES

The Services utilize cookies and similar technologies to:

• Authenticate users and maintain sessions
• Analyze traffic and usage patterns
• Enhance functionality and user experience
• Support marketing and analytics operations

Users may disable cookies via browser settings; however, certain functionalities may be impaired.

7. DISCLOSURE OF PERSONAL DATA

The Company does not sell Personal Data.

Personal Data may be disclosed under the following circumstances:

7.1 Service Providers

To third-party vendors assisting in:

• Hosting and cloud infrastructure
• Analytics and monitoring services
• Communication and email delivery systems
• Payment or billing services (if applicable)

7.2 Legal and Regulatory Disclosure

Where required:

• By applicable law or governmental request
• To enforce legal rights or contractual obligations
• To prevent fraud, security threats, or illegal activity

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or asset transfer, Personal Data may be transferred as part of the business assets.

All recipients are contractually obligated to maintain confidentiality and implement adequate safeguards.

8. DATA RETENTION

The Company shall retain Personal Data only for as long as necessary to fulfill:

• The purposes for which it was collected
• Legal, regulatory, and contractual obligations
• Legitimate business interests including dispute resolution and enforcement

Upon expiry of the retention period, Personal Data shall be securely deleted or anonymized.

9. DATA SECURITY

The Company implements appropriate technical and organizational security measures designed to protect Personal Data against:

• Unauthorized access or disclosure
• Accidental loss, destruction, or alteration
• Malicious interference or misuse

However, no electronic transmission or storage method can be guaranteed as 100% secure, and the User acknowledges this inherent risk.

10. USER RIGHTS

Subject to applicable law, Users may have the right to:

• Request access to Personal Data
• Request correction or rectification
• Request deletion (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent where processing is based on consent

Requests may be submitted to the contact details provided in Section 13. The Company may require verification of identity prior to processing such requests.

11. THIRD-PARTY SERVICES

The Services may integrate or link to third-party services. The Company bears no responsibility or liability for the privacy practices, policies, or content of such third parties.

Users are encouraged to review the privacy policies of any third-party services independently.

12. CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 13 (or the applicable minimum age under relevant jurisdiction). The Company does not knowingly collect Personal Data from minors. If such data is discovered, it shall be promptly deleted.

13. CONTACT INFORMATION

All inquiries, requests, or concerns regarding this Policy should be directed to:

Ting Builder (Pvt) Ltd
Website: https://tingbuilder.com
Email: info@tingbuilder.com

14. AMENDMENTS

The Company reserves the right to amend, modify, or update this Policy at any time. Changes shall become effective upon publication on this page unless otherwise required by law.

Continued use of the Services following such changes constitutes acceptance of the revised Policy.

15. GOVERNING LAW

This Policy shall be governed and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.